Issue: On rare occasion, when you click the appropriate Submit button you get an Element DOCUMENTID is undefined in ADDDOC error. This usually means the document file is too large or there is some security on the document.

Fix: To solve this problem, go into the Saved Folder where you uploaded this document and click on the "Actions" menu next to it.  From that menu, select the "Compress PDF" option and compress the PDF.  Our system will make a "compressed" copy of this file and you'll now see it in your folder along with the original file you uploaded.  Send the "Compressed" version of the file for e-signing and it will view and work properly.